Comments on: Some Positive Thoughts on Customer Service http://warrenwhitlock.com/2009/11/some-positive-thoughts-on-customer-service/ Author, Speaker & Social Media Strategist Tue, 08 Jun 2010 19:31:08 -0700 http://wordpress.org/?v=2.9.2 hourly 1 By: uberVU - social comments http://warrenwhitlock.com/2009/11/some-positive-thoughts-on-customer-service/comment-page-1/#comment-245 uberVU - social comments Mon, 16 Nov 2009 01:12:40 +0000 http://warrenwhitlock.com/?p=310#comment-245 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by WarrenWhitlock: New post: "Some Positive Thoughts on Customer Service" http://bit.ly/1BLIbh... Social comments and analytics for this post…

This post was mentioned on Twitter by WarrenWhitlock: New post: “Some Positive Thoughts on Customer Service” http://bit.ly/1BLIbh...

]]> By: Warren Whitlock http://warrenwhitlock.com/2009/11/some-positive-thoughts-on-customer-service/comment-page-1/#comment-247 Warren Whitlock Sun, 15 Nov 2009 22:57:15 +0000 http://warrenwhitlock.com/?p=310#comment-247 We still focus way too much on the technology.<br><br>All customer interaction goes by what medium you contact them through, or<br>what department they set up to deal with you. We have technology now that<br>let's people talk to people.. for instance, I'm writing this reply to a blog<br>comment from a voice activated email, translated to text and posted for<br>you.. and I see you tweeted about the post (thanks).<br><br>Companies will need to combine all the media, keep a record of interactions<br>and pick up the phone with your full history in front of them. Sounds a<br>little "big brotherish" but they will learn to do this all without being<br>creepy.<br><br>Tons of opportunity for those finding old job categories hard to find work<br>in.<br><br><br>====== We still focus way too much on the technology.

All customer interaction goes by what medium you contact them through, or
what department they set up to deal with you. We have technology now that
let's people talk to people.. for instance, I'm writing this reply to a blog
comment from a voice activated email, translated to text and posted for
you.. and I see you tweeted about the post (thanks).

Companies will need to combine all the media, keep a record of interactions
and pick up the phone with your full history in front of them. Sounds a
little “big brotherish” but they will learn to do this all without being
creepy.

Tons of opportunity for those finding old job categories hard to find work
in.

======

]]> By: DeAnna Troupe http://warrenwhitlock.com/2009/11/some-positive-thoughts-on-customer-service/comment-page-1/#comment-246 DeAnna Troupe Sun, 15 Nov 2009 22:27:23 +0000 http://warrenwhitlock.com/?p=310#comment-246 This is a very interesting example of how companies can use google wave to help with customer service. I'll be watching this for more ideas. This is a very interesting example of how companies can use google wave to help with customer service. I'll be watching this for more ideas.

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